Option 1 - Reassign and dedicate an existing employee to answering phone calls and following up on leads.
Pros:
Fewer missed calls and potential leads
Cons:
Employee is taken away from other responsibilities and duties
Inefficient use of company resources, paying that employee to sit and wait for incoming phone calls
Option 2 - Hire a new employee to answer phones and follow up on leads.
Pros:
Fewer missed calls and potential leads
Cons:
New employees need to be trained, leading to additional expense and inefficiencies
Inefficient use of company resources, paying that employee to sit and wait for incoming phone calls
Assuming you hire the employee for Minimum Wage ($13.73/hour in Michigan), 40 hours will cost your business approximately $550 each week (plus associated carrying costs)
Each month has 4.35 weeks
Your monthly cost for that minimum wage employee = $2,390 (plus associated carrying costs)
Employees make mistakes
Employees get sick and take days off
Employees take coffee and bathroom breaks
Option 3 - Utilize existing technology to install an AI Assistant to answer phones and follow up on leads.
Pros:
Your AI Assistant
Doesn't need to be trained (we'll do that for you)
Is trained to convey your Brand Voice to prospective leads
Answers questions and converses with prospective leads
Can interact with online leads as well as inbound phone leads
Can text or email you immediately after their interaction ends, letting you know the subject of the conversation/chat, the prospect's name and contact information, and any action items that need immediate attention
Screens SPAM and sales calls
Is on duty 24 hours a day, 7 days a week, 365 days a year
Allows your existing employees to focus on more productive activities
Doesn't make mistakes
Doesn't call in sick
Doesn't take coffee or bathroom breaks
Doesn't need benefits
Costs significantly less each month than a minimum wage employee
Cons:
Few, if any